This policy explains what personal data Raqbash Technologies collects through this website and when you work with us, why we collect it, who we share it with and the choices and rights you have.
1. Who we are
Raqbash Technologies (“Raqbash”, “we”, “us”) is a software development and digital services company based in Ahmedabad, Gujarat, India. We operate the website raqbash.com and are the Data Fiduciary for the personal data described in this policy.
Offices: S-19, Vasna Road, APMC Market, Sanklit Nagar, Juhapura, Ahmedabad, Gujarat 380055, India; and 4th Floor, Binori B Square 3, Sindhu Bhavan Road, Bodakdev, Ahmedabad, Gujarat 380059.
2. Personal data we collect
Information you give us
- Contact form: name, email address, phone number, company, the service you are interested in and your message.
- Start a Project form: the above plus the type of solution, project stage, budget range and timeline you select.
- Free audit requests: your email address.
- Consultation bookings: when you book through our Calendly scheduler, Calendly collects your name, email and any answers you provide, and shares them with us.
- WhatsApp, email and calls: the details you share when you contact us directly.
Information collected automatically
- Analytics: with Google Analytics 4 and Microsoft Clarity we collect information such as pages visited, referring site, approximate location (city/country), device and browser type, and how you interact with pages (clicks, scrolls, session replays). Clarity masks text you type into form fields. See our Cookie Policy.
- Server logs: our hosting provider records technical data such as IP address, browser and request time to keep the site secure and working.
We do not ask for sensitive data such as financial account details, health information or government ID numbers through this website. Please do not include such information in form messages.
3. How we use your data
- To respond to your enquiry, prepare estimates and proposals, and schedule consultations.
- To deliver services you engage us for and manage our client relationship.
- To send you the audit, resources or updates you ask for.
- To understand how our website is used and improve its content, performance and usability.
- To keep our website secure, prevent misuse and comply with legal obligations.
4. Basis for processing
We process personal data on the basis of your consent, which you give when you submit a form, book a call or contact us, and for legitimate uses permitted under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), such as responding to a request you voluntarily made and complying with law. Website analytics run by default and you can opt out at any time using “Cookie settings” in the site footer. Where the EU/UK GDPR applies to you, we rely on consent and our legitimate interests in operating and improving our website.
6. International transfers
Some of our service providers store or process data outside India (for example in the United States or European Union). Where we transfer data, we do so in line with the DPDP Act and any restrictions notified by the Government of India, and rely on the provider's contractual and security safeguards.
7. How long we keep data
We keep enquiry and lead data for as long as needed to respond and follow up, and generally no longer than 24 months after our last interaction unless you become a client. Client records are kept for the duration of the engagement and afterwards as required for legal, tax and accounting purposes. Analytics data is retained according to the settings of Google Analytics (14 months) and Microsoft Clarity. We delete or anonymise data once it is no longer needed.
8. Your rights
Under the DPDP Act you have the right to:
- Obtain a summary of the personal data we hold about you and how it is processed.
- Ask us to correct, complete, update or erase your personal data.
- Withdraw your consent at any time (this does not affect processing already carried out).
- Have your grievance addressed, and escalate it to the Data Protection Board of India if unresolved.
- Nominate another person to exercise your rights in the event of death or incapacity.
To exercise any of these rights, email info@raqbash.com. We may need to verify your identity before acting on a request.
9. How we protect data
We use reasonable security safeguards including HTTPS encryption, access controls limited to staff who need the data, reputable providers with strong security practices, and regular review of who can access our systems. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a personal data breach as required by law.
10. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us data, contact us and we will delete it.
11. Grievance Officer
For questions or complaints about this policy or our handling of your data, contact our Grievance Officer at info@raqbash.com or +91 97730 66237, or write to Raqbash Technologies, S-19, Vasna Road, APMC Market, Sanklit Nagar, Juhapura, Ahmedabad, Gujarat 380055. We will acknowledge your grievance promptly and resolve it within the time required by applicable law.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on this page.